Client support.
Already a Brand Overture client? Updates, fixes and questions go through your project board, where Terrence sees them directly and nothing gets lost in an inbox. Here is what to include and what to expect.
How to reach us
Send it once. We take it from there.
Use the project board link from your welcome email, or reply to any message Terrence has sent you. Both land in the same place. New to Brand Overture? Book a call.
- Include the page address, what you expected and what happened. A screenshot helps.
- Site down, checkout broken or a security warning: mark the card URGENT and it jumps the queue.
- Content changes and small fixes are handled in the order received, usually within a few business days.
- Larger changes get a written scope and price first, same as a new project.
- Maintenance plan clients: your plan covers updates, backups and monitoring. Ask if you are unsure what is included.