Klaviyo Agency for Email and SMS That Sells
A Klaviyo agency sets up and runs email and SMS marketing for an online store inside Klaviyo: the flows that fire on their own, the campaigns you send on purpose, and the lists and segments behind both. It is for stores on Shopify that want repeat orders without more ad spend. Brand Overture does this from Phoenix.
Your customers bought once and never heard from you again
Getting a first order is the expensive part. Ads, content, discounts, all of it spent to win one sale. Then most stores go quiet. The customer gets a receipt and a shipping update, and that is the last time the brand speaks to them. Meanwhile the cart abandoners leave with nothing, new subscribers get a single discount code, and the big campaign goes out to the whole list at once, including people who bought yesterday.
Klaviyo can fix all of this. Most accounts have it half set up: a welcome email, an abandoned cart flow with the default copy, and a campaign when someone remembers.
How we run Klaviyo for your store
We start inside your account and your Shopify data. Which flows exist, which are switched off, how the list was built, who is on it and who has not opened anything in a year. Then we fix the foundation: the Shopify integration, the signup forms, the sending domain and the consent settings for SMS.
Next come the flows that run on their own: welcome, abandoned cart, browse abandonment, post-purchase, win-back and back in stock. Each one is written for your product and your customer, not pulled from a template. After the flows are live we build a campaign calendar around your launches and your seasons, and we segment the list so a customer only hears about what fits them.
Every month you get the numbers from your own account and a short note on what we changed and why.
What your inbox looks like after
Email and SMS become a channel you can count on, not a thing you do when sales dip. New customers get a reason to come back before they forget you. Abandoned carts get a nudge that sounds like your brand. A product drop goes to the people most likely to buy it, and the rest of the list is left alone.
You own the account, the lists and every template. If you ever want to run it yourself, you can.
Book the free 30-minute call and bring your Klaviyo login. We will tell you what is missing.
Every store leaks somewhere. We find where.
Your analytics show where visitors drop off. Each step has its own fixes.
First impression and load time. A slow or confusing first screen ends the visit before it starts.
Collections, filters and product pages that match how people shop, with the answers they need to decide.
Clear prices, shipping and returns up front. Offers that make sense instead of popups that get in the way.
Fewer fields, trusted payment options, no surprises at the last step.
Email and SMS flows that bring buyers back: welcome, browse and cart recovery, post-purchase.
What's included
Everything in scope. Nothing vague.
Your written scope lists each item, so you know what you are paying for before work starts.
- Account audit: integration, flows, forms, list health and deliverability
- Shopify integration and signup forms that collect email and SMS consent properly
- Core flows written for your products: welcome, abandoned cart, browse abandonment, post-purchase, win-back, back in stock
- Campaign calendar built around your launches and seasons, designed and sent for you
- SMS set up with consent, quiet hours and compliance handled
- Segments so customers only hear about what fits them
- Monthly report from your own account, with what we changed and why
From first call to takeoff.
One person, Terrence, runs every step. Here is the sequence.
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Free call
Thirty minutes on your store, your customers and how often they reorder. You leave with a plan either way.
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Audit
We go through your Klaviyo account and Shopify data: what exists, what is switched off, who is on the list and who has gone quiet.
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Fixed scope
You get a written scope and price. Nothing starts until you approve it.
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Foundation and flows
Integration, forms, sending domain and SMS consent first. Then the automated flows, each written for your product and tested before it goes live.
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Campaigns and reporting
We build the campaign calendar, send on schedule and report monthly on what moved. You can take over any time.
Proof from real work.
Real clients, real builds. No invented numbers.
Heavy Pedal
Heavy Pedal sells cycling apparel on Shopify, with new kits released in drops. The email program had to tell riders the moment a drop was live, follow up with anyone who left a jersey in the cart, and bring past buyers back for the next release, all without flooding inboxes between drops.
Pricing. No dollar figures on a web page can be honest without knowing your scope. After a free 30-minute call you get a fixed scope and price in writing before any work starts.
Questions about klaviyo email & sms.
How much does a Klaviyo agency cost?
Setup is priced as a project and ongoing management as a monthly fee, both fixed in writing after a free 30-minute call. Your Klaviyo subscription is separate and paid to Klaviyo. We will tell you which Klaviyo tier your list size actually needs.
How long does setup take?
Foundation and the core flows usually go live within the first month. Campaigns start as soon as the flows are running. If your list needs cleaning or your sending domain needs warming up, we build that time in and tell you up front.
Do I need SMS as well as email?
Not always. SMS works well for drops, restocks and shipping updates, and it costs more per message. We look at your products and your customers and tell you plainly whether SMS is worth adding now, later or not at all.
Who owns the Klaviyo account?
You do. The account, the lists, the flows and every template stay in your name. We work as a user on your account. If you ever want to run it yourself or move to another agency, nothing has to be rebuilt.
Do you only work with Shopify stores?
Shopify is where most of our Klaviyo work happens because the integration is the deepest. We also set up Klaviyo for WooCommerce stores on WordPress. If you are on another platform, ask and we will tell you what the integration supports.
Related services.
Ready when you are.
Bring your Klaviyo login. We'll tell you what is missing.